Watch Service
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LWC has been servicing watches for the watch collector and enthusiast community worldwide since 2016.
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For some time now LWC has been regarded as being able to provide high quality servicing and restoration for the OMEGA Cal 321, 861 and 1861/63 as found in all the Pre Moon era and Moonwatch Speedmaster models up to 2020. To that end, many genuine parts, sourced from the open market, are kept in stock.
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LWC takes great pride in using the highest quality equipment and procedures to maintain the aesthetics of your valuable timepiece. Non marking tools are used throughout the process where possible.
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LWC has extensive experience in recommissioning vintage non working or partly disassembled Speedmaster models back into fully functional timekeepers and is committed to retaining the originality and patina of your watch.
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LWC retains all factory tooling and service manuals acquired while an OMEGA agent. Plus a large amount of vintage documentation no longer available from the brand.
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***Starting October 2024 LWC will also service most watches with ETA, Sellita or Lemania made movements. Please see the FAQ below for more info***
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LWC time to completion is typically 6-8 weeks for ALL movement servicing - and remember you are dealing directly with the same Watchmaker who will do the work, no outsourcing, no apprentice. LWC will NEVER send your valuable vintage watch to Swatch Group to be worked on.
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It is important to note that Swatch Group sends ALL OMEGA watches with tritium or radium dials back to Switzerland for servicing. Their turn around time is currently 8-12 months on such work. (Source - 'OMEGA Turn around Time' doc 07 June 2024)​
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Case service
Watch brands consider that a 'full service' includes the case as well. A case service involves full disassembly, cleaning and then replacement of all seals, the winding crown and in the case of a chronograph, the pushers.
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Without supply of case parts from the brands this work is not possible. Restrictive supply practices are in place to make sure the customer must send their watch to the manufacturer for this work.
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LWC can now only service the cases for OMEGA Speedmaster Pre moon and Professional models. Seals are replaced with high quality Swiss made replacements, but are not genuine OMEGA parts. Crystal seals for sapphire crystal models are not available.
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If you have a dive watch and want it to be water resistant, it MUST be sent to the watch brands repair workshop or one of their agents. No other Watchmaker has access to the OEM parts needed.
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Although LWC has become well known for high quality case refinishing. The decision by Swatch Group to withdraw parts support means that for now, LWC is no longer able to carry out general refinishing work to any watch other than the Speedmaster Professional (Pre-Moon and Moonwatch) and its associated metal bracelets and clasps.
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To properly refinish a watch case it must first be completely disassembled, if case parts are not available, this work cannot be done to a professional standard. This is because crystal seals usually cannot be reused and parts such as pushers and helium escape valves are often designed to break while being removed.
Refinishing
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Reluming
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Since 2016 LWC has been mixing and preparing a proprietary blend of luminous paint that most closely approximates the short glow time, texture and colour of original exhausted Tritium type paint.
Used by the watch industry from the mid 1960's, Tritium luminous paint is found on many brands of watches from that time period up until the late 1990's. It is composed of a Zinc sulphide base with Tritium dust or oil added.
The effect was a permanent glow that had a half life of about 12 years. Now though, this paint typically glows for only about 30 seconds to a minute since the tritium radioactive component has fully decayed. This residual glow comes from the Zinc Sulphide crystal structure.
This paint is prone to being affected by moisture, in many cases, this leads to an attractive patina. However if the paint has been exposed to oil spread (from poor quality movement servicing). Excessive UV or actual water ingress, rather than just humidity, it can degrade in an unattractive way.
The paint LWC produces contains only pure Zinc Sulphide mixed with liquid binders and thinners from RC Tritec, Switzerlands biggest producer of luminous material products.
As this paint does not have Tritium added, it glows the same way and for the same amount of time as the exhausted paint now found on original watch dials and hands. ​
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LWC can relume your vintage watch dial and hands to return its appearance to that preferred by collectors.
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Hands with original lume can simply be sealed to prevent damage and this is included as part of a service.
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Discoloured or faded hands can also be professionally repainted - including fluorescent orange or yellow.
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LWC FAQ
General;​​
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Q. Is LWC an official agent for the repair of OMEGA watches or other Swatch Group brands?
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A. LWC was an agent for OMEGA between September 2017 and June 2024. LWC no longer has an affiliation with the brand, its parent company Swatch Group or workshop authorisation. LWC is therefore completely independent.
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Q. On what brands of watches will LWC perform a service?
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A. LWC will service OMEGA and most brands that use the same LEMANIA made chronograph movements. LWC will also service most ETA or Sellita based watches. LWC will NOT service ROLEX watches. Please ask if you are unsure what movement your watch has.
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Brands that use these movements include, but are not limited to;
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LONGINES
BELL & ROSS
ORIS
IWC
PANERAI
CERTINA
MONTBLANC
TAG HEUER
CHRISTOPHER WARD
BREMONT
TUDOR
CARTIER
BREITLING
BAUME & MERCIER
SINN
DOXA
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Q. Will LWC return all old parts removed during an overhaul to me?
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A. Yes! LWC will return the parts removed during service back to you packaged separately. These parts belong to you, they should not become the property of your Watchmaker or the watch brand once the service is complete.​
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Q. What brands will LWC refinish cases for?
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A. LWC will currently only refinish OMEGA Speedmaster Professional cases (Pre-Moon and Moonwatch). This service may expand again in the future to include other models and brands.
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Communication;
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Q. Can I phone LWC to discuss the work I would like done to my watch?
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A. All communication is via email. This is to ensure both parties have a record of the instructions that have been given in regards to the repair or restoration of the watch. This also keeps interruptions to a minimum while working on customers watches, meaning complete attention can be paid to the job at hand.
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Q. I have a watch in for service at LWC and would like a progress update.
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A. LWC will give a timeframe for the work requested, if this timeframe is to be exceeded due to parts availability or unforeseen issues with the job then you will be notified before the due date. Please do not contact LWC for general progress updates. This takes up valuable time that could otherwise be spent completing work.
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Shipping and Postage;
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Q. I live in Perth, Western Australia too and would like to drop my watch off for assessment or servicing. where are you located? Or can we meet up so I can hand the watch to you?
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A. The LWC workshop is not open to the public, work must be mailed or couriered in. This is primarily for security reasons and time restraints. However, appointments can be made for the collection of your watch on Saturdays each week.
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Q. I live in Australia and would like to send my watch in for servicing or repair, what is the best method?
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A. LWC recommends using Express Post with 'signature on delivery' added. Pack the watch with bubblewrap or similar and place in a sturdy small carton. LWC can also arrange courier pickup from your workplace during business hours.
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Q. I live in the USA / Europe / Asia and would like to send my watch to you, do you accept work from clients in other countries?
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A. Yes, LWC will gladly accept work from anywhere except Russia or Belarus. If you prefer, LWC can organise a collection from you directly using DHL Express.
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Q. Does LWC provide shipping Insurance?
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A. No, this is optional and can be purchased directly by the owner of the watch from Secursus - Click Here to go to their site.
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Mailing address for LWC (for delivery only - this is NOT the workshop location)
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Lewis Watch Co PTY LTD
Suite 206/14 Barber Street.
Kalamunda 6926
Western Australia
Payments;
Q. What payment methods does LWC accept?
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A. LWC accepts international bank transfers or Paypal payments. Credit card payments can be made through Square or PayPal.
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Legal Disclaimer;
Lewis Watch Co PTY LTD is no longer associated, approved, endorsed nor in any way affiliated with The Swatch Group or their brand OMEGA SA. Any mention of The Swatch Group or the brand OMEGA SA or their trademarked names or other marks is for the purpose of reference only. LWC is not associated, approved, endorsed nor in any way affiliated with ANY watch brand mentioned on this website.
Contact LWC
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If you are located in Perth WA, the workshop IS NOT open to the public, all watches must be couriered or posted to LWC. Appointments can be made each Saturday for personal collection. Please ask about this option if needed.